Support
Questions, bugs, or a pattern that won’t import? Email support@stitchwork.app and include your device + iOS version. We read every message.
Common questions
The grid didn’t line up with my chart
Open the pattern and choose Calibrate. Drag the green corner handles so the grid sits exactly on your chart, then tap a cell to test the fit. Auto-detect is a starting point — you can always position the grid by hand.
Which patterns work?
Modern vector pattern PDFs work best (the grid + symbols + DMC legend auto-detect). You can also import a photo or scan of a chart and drag the grid to fit. Please import only patterns you’ve purchased or are licensed to use.
How does sync work? Will I lose my progress?
Your patterns and stitches sync through your own private iCloud (no account to create). Marks merge per-stitch rather than overwriting, so edits from two devices combine — even offline. Sync relies on your iCloud and Apple’s CloudKit and is provided as-is; we can’t guarantee it is uninterrupted or error-free, but it’s built to never overwrite your work with older data.
Floss colors look slightly different from my thread
DMC colors shown in the app are on-screen approximations for reference — always match to a physical DMC shade card before buying. Stitchwork is not affiliated with or endorsed by DMC.
How do I restore my purchase?
Settings → Restore Purchases. The one-time unlock is tied to your Apple Account.